Subject: Tech Support Candidate - Avinash Kamble
From: Avinash Kamble <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 04:36:05 -0500

Tech Support
Test

Name

Avinash
Kamble

E-mail

[email-masked]

Phone Number

(91) 8483051234

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
Comvault Backup,
AD, DHCP, NETSKOPE, SCCM, Titus, Office 365

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM

L2 Engineer

after 1 month

25000

Previous
Employer 1

Constacent consulting PVT.LTD

Desktop support Engineer

07/2021

17000

Previous Employer 2

Progressive Infovision

Desktop support Engineer

06/2020

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The problem only happens with certain
websites

If you see any of these error messages, it might just be a problem with
Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

How to
Connect a Bluetooth Speaker to an Android Phone

Same as with an iPhone, the process of connecting a Bluetooth speaker to an
Android device only needs to happen one time. Once a Bluetooth speaker is
successfully paired to your device, it should automatically connect each time it
is powered on.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Screenshots from an Android device showing the Bluetooth toggle switch

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.

Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

What
makes me an ideal candidate for a customer service job is my sincerity and
commitment to deliver excellence. This taught me a very crucial realization...
that the every service is reflection of a company's vision and mission. My
passion is always to deliver an uncompromising service to customer's while
sticking to the company's corporate principles. I always make it my goal to
personalize my interaction with customers to maintain and create new
relationships.

On a scale of 1 - 5 please rate your fluency in
spoken English

4