Subject: Tech Support Candidate - Anshul Raj
From: Anshul Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 03:41:50 -0500

Tech Support
Test

Name

Anshul
Raj

E-mail

[email-masked]

Phone Number

(91) 8279741475

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 15

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

British council india

Clerical officer

-

18k

Previous Employer 1

Sony india

Tech
support

Jun27

15k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Click on the menu button
to open the menu panel.

2. Click History and select Clear Recent History

3. In the Time Range to clear: drop-down, select

Everything.

4. Below the drop-down menu, select both Cookies and

Cache.

5. Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Step 1: Put the speaker in pairing mode.
Switch on

the speaker and long press the Bluetooth button on

the device.

2. Step 2: Switch on Bluetooth on mobile phone. Go to

settings in your phone (both Android and iOS) and

select the Bluetooth settings option.

3. Step 3: Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

I'm confident that I can bring this type of success to

this position. I am confident that I am a good fit for

this position for several reasons, but most

specifically because of my dedication to going above

and beyond in a job. I am committed to learning any

new skills on my own to succeed in this role.

On a scale of 1 - 5
please rate your fluency in spoken English

4