Subject: Tech Support Candidate - Garvit Khurana
From: Garvit Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 12:46:09 -0500

| | Tech Support Test

Name | Garvit Khurana
E-mail | [email-masked]
Phone Number | (91) 9034499995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohtak, haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Steel engineers | Quality engineer | |
Previous Employer 2 | Own tech support company | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will open a new tab and try to open a basic website like google.com to check the conection then will clear the cookies and cache of the browser . Then it still not working will restart my machine .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on the bluetooth speaker
2) switch on the bluetooth of the mobile device.
3) search bluetooth speaker name on the mobile phone bluetooth portal .
4) click on the bluetooth speaker name to connect

What according to you makes you a good candidate for customer service or technical support job?

As i have experience to handle the customer problems calmly , have a good knowledge about hardware and software of computers and mobile phones.
Can manage to troubleshoot customer’s problem regarding the device

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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