Subject: Tech Support Candidate - Manpreet Singh
From: Manpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 10:25:45 -0500

| | Tech Support Test

Name | Manpreet Singh
E-mail | [email-masked]
Phone Number | (91) 9718748985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pragati Maidan ( near ITO)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Lead Technical Associate II | 5th December | 30k
Previous Employer 1 | HCL Technologies | Junior Engineer | 09/09/2016 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would first try to check if the browser is working fine by checking the alternative link. If it is, the next step would be to check if any Windows Firewall or antivirus or AD blocker might not be blocking the access. I would also go to browser cache and clear that and verify if the website works. In case none of the websites work on that browser, I would check alternative browser. I would also check if there is any notification in the trash tray for " No internet access or limited access" under the Network adapter properties.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we would go to "settings" option in the mobile phone by pressing on the gear like icon. In the settings, we could either search for Bluetooth directly or go through the Connections and then Bluetooth. Then, we require to turn on the Bluetooth by pressing on the Bluetooth switch. As soon as it is turned on, the mobile phone will search for available bluetooth devices and we can pair our device from the list. We can check what is the name of our speaker by turning off speaker and then turning it on and checking what is the new device that appears. The default name of the speaker would also be mentioned on the label of the device.

What according to you makes you a good candidate for customer service or technical support job? | I have very good attention to details for issues and new challenges. I have handled international clients for 3 years and have experienced all situations that clients might bring- that has made me handle the tough situation with ease and to calm down the tough scenarios with expertise.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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