Subject: Tech Support Candidate - Nausee Bano
From: Nausee Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 01:57:21 -0500

| | Tech Support Test

Name | Nausee Bano
E-mail | [email-masked]
Phone Number | (91) 8535906303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla,Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technology | Senior Analyst | NA | 25k
Previous Employer 1 | Wipro | Senior Associate | 7sep 2021 | 15k
Previous Employer 2 | Vodafone | Associate | May | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First question I will ask, Which browser are you using Internet/ have an alternative browser . If it is working in other browser Please reset the internet settings.  To reset internet settings go to task bar- control panel - internet option- click on advanced tab and click reset now refresh browser and check it is working or not.

If it is not working in other browser then reset the router if again internet fails post the above steps please refer the customer to ISP .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simple steps - If I have muse Bluetooth Speaker first step I will turn on Speaker Bluetooth and then turn on my phone Bluetooth and search  the name of muse then select that Speaker name now it is connected.
What according to you makes you a good candidate for customer service or technical support job? | I have 4 year of experience and handle national/international user I know how to deal with irate user also. I get award by HP in wipro for my Technical Support/Customer service this things make me different.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |