Subject: Tech Support Candidate - Arpita Gupta
From: Arpita Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:51:59 -0500

| | Tech Support Test

Name | Arpita Gupta
E-mail | [email-masked]
Phone Number | (NA) 7006123971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Grey Orange | Graduate Engineer Trainee | 11/12/2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error , I will first try to have a look at my internet connection.If the connection is distorted ,I will fix that and if the connection is fine I will then try to find out whether the website is down or not.Depending on the type of error I will further investigate the type of error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth of both the devices.
2.Make sure that the visibility of both the devices is turned on.
3.look for devices by scanning through my phone.
4.Once the speaker is found,connect with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me ,Customer service is an area where A person needs to excel both in soft skills and communication skills so that the query of the customer is handled properly and the person should be able to resolve the error and providethe best possible service to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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