Subject: Tech Support Candidate - Gagan Jain
From: Gagan Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:28:49 -0500

| | Tech Support Test

Name | Gagan Jain
E-mail | [email-masked]
Phone Number | (+91) 7053631201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Cisco Meraki, Acronis Backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | C2h Cosmo films limited | IT Support Analyst | 28 Feb 22 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So firstly I will check the internet connection if again site is not working I will try to open that site to browser private window if again site is not working I will try to open that site in Persol mobile browser if the same site is not open in mobile that means site is under construction or problem throw back end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the mobile Bluetooth settings and power on the Bluetooth speaker and will check the speaker is in pairing mode after that mobile Bluetooth is discovered the nearby Bluetooth enabled devices and speaker is present one of the discovered devices select the speaker and it will connect to the mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am Supporting to customers or internal users till when the issues is not resolved
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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