Subject: Tech Support Candidate - Aditi Rajput Aditi
From: Aditi Rajput Aditi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:24:59 -0500

| | Tech Support Test

Name | Aditi Rajput Aditi
E-mail | [email-masked]
Phone Number | (91) 9098706611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture technologies | NOC Engineer/Cloud App Support Associate | Na |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Click on the (Menu) button to open the menu panel.
2. Click (History) and then select (Clear recent History).
3. In the (Time range to clear) just drop down and select (Everything).
4. Now below the drop down menu, select both (Cookies and Cache).
Also make sure other items that you want to keep are not selected.
5. Now click (Ok).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speakers in pairing mode.
2. Turn on the Bluetooth mode in mobile phone.
3. Now wait for the phone to connect with speakers.
4. Now play the music to test the connection.

What according to you makes you a good candidate for customer service or technical support job?

I believe I am a good candidate for this position because of my extensive customer service and management experience and also because of my excellent communication skills. I have a positive attitude, and looks every problem as an opportunity to improve or showcase my skills. I am a Soft spoken
person and also a good listener. "Customer first" is the attitude which I have and hence always shows the willingness to help. Last but not the least my Education, Lately pursued MBA in HR with Honors degree make me a good qualified candidate for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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