Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:17:50 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 8467809955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DSSG INFRA PVT LTD | CCTV OPERATOR | | 25K
Previous Employer 1 | COMPUTER CRAFT | FIELD ENGINEER | MAY 2020 | 18K
Previous Employer 2 | HAZELNUT CYBORG INFRA SOLUTION PVT LTD | DESKTOP SUPPORT ENGINEER | JAN 2020 | 15K

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all it is correct to check your website whether or not there is internet update browser or not, I will check by opening the website on other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth speaker on and mobile Bluetooth on and search and pair than connect successfully

What according to you makes you a good candidate for customer service or technical support job?

Listening and understanding the customer and responding correctly

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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