Subject: Tech Support Candidate - Nisha Sharma
From: Nisha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:14:33 -0500

| | Tech Support Test

Name | Nisha Sharma
E-mail | [email-masked]
Phone Number | (+91) 8053472012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acutec Global Services llp | Technical Support Engineer | 14/02/1997 | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Recheck url must be correct
2. Restart my device
3.Make sure the internet connection work
4.Check if the website down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the setting app
2. Navigate to connected devices and turn on bluetooth
3.Select bluetooth to view the option
4.Select pair new device to place the bluetooth device in pairing mode
5.Look for the bluetooth speaker's name in the list
6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Available to provide support 24*7 hours
2.I have ability to handle and stay calm to clients
3. Need little bit KT for to do work appropriately, save TL more time to make me understand work
4. I have ability to provide solution to client with in minimum time
5. I provide instant reply to client whenever on call or message or on e-mail
6.My work is my first priority and my personal life can never effect on my professional life

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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