Subject: Tech Support Candidate - Sachidananada Sahoo
From: Sachidananada Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Feb 2022 23:56:15 -0500

| | Tech Support Test

Name | Sachidananada Sahoo
E-mail | [email-masked]
Phone Number | (91) 9668418272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support Engineer L2 | | 15738
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check the proxy settings and then need to try in different browsers.Then need to clear the cookies and cache data stored inside the browser,then need to open other websites if other's are opening then issue is with ndtv site only

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all bluetooth of both device (mobile, Speaker) should be turned on.Then in mobile check the name of the speaker in the list of available devices then pair both the device.

These are the steps to connect a Bluetooth speaker to your mobile phone

What according to you makes you a good candidate for customer service or technical support job?

These below mentioned qualities make me a good candidate for customer service or technical support job

1) Patience.
2) Understanding users concern.
3) Providing them a better resolution.
4) Good narrator and worrater

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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