Subject: Tech Support Candidate - Alok Singh
From: Alok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Feb 2022 08:02:08 -0500

| | Tech Support Test

Name | Alok Singh
E-mail | [email-masked]
Phone Number | (91) 8650857905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland global services | Associate CS i | 28 th feb | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So first thing first I would check is whether I have typed in the correct URL. And if the URL is correct I would try to close the browser reopen it try to type in the link and see if its working , still if the issue persist I would check whether my computer is connected to an internet source or not also I would see if the other websites are working fine or its just the one

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Enable Bluetooth on both the devices that is the speaker and the phone .
Step 2. After enabling I will go to bluetooth settings on my phone and I will search for the speaker’s bluetooth name .
Step 3. Once I find out the speaker’s bluetooth name on my phone I will click on that name and select the option pair .Once I click on the option pair the device will be connected and its ready to function

What according to you makes you a good candidate for customer service or technical support job? | My skills and the ability to communicate makes me an ideal candidate for this post .The experience I carry gives me that confidence that I can be the perfect fir for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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