Subject: Tech Support Candidate - Md Aslam Alam
From: Md Aslam Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 01:37:18 -0500

| | Tech Support Test

Name | Md Aslam Alam
E-mail | [email-masked]
Phone Number | (+91) 8340403812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashoknagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printer, scanner,and many type of application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi | Ithelpdesk | Working | 16 K
Previous Employer 1 | IMSI | Desktop support Engineer | 6 July 2021 | 12.5 K
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connectivity and clear the all cookies and check proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto phone setting and open blutooth option and search nearby Bluetooth ,when device is showing there then connect it.
What according to you makes you a good candidate for customer service or technical support job? | Skill and qualifications
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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