Subject: Tech Support Candidate - suresh vishwakarma
From: suresh vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 01:29:16 -0500

| | Tech Support Test

Name | suresh vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 7905166403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nexgenuots | L1 support | 1 may |
Previous Employer 1 | Techm | CSE | Dec 2017 |
Previous Employer 2 | Vayam infotech | TSG | Nov 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This could you due to caching so I need to clear the cache from browse setting page.

If the website is open and something else is throwing an error so I will check the network and console tab through inspection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting, open Bluetooth, turn of pair the devuce
What according to you makes you a good candidate for customer service or technical support job? | Things like end user if I persist the same issue then that I will do
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |