Subject: Tech Support Candidate - Md kamruddin Md
From: Md kamruddin Md <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 05:44:35 -0500

| | Tech Support Test

Name | Md kamruddin Md
E-mail | [email-masked]
Phone Number | (91) 7544074447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netxcell Ltd | Junior IT Executive support | | 22000
Previous Employer 1 | Yash Techocreate | Desktop support Engineer | Aug 2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to see what kind of error is displayed on screen  then after we should do appropriate troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the Bluetooth speaker  and enable your blutooth
2.  On the phone Bluetooth
3.  Bluetooth automatically search for nearest Bluetooth device
4. Select your respective bluetooth device.
5. Now your phone is connected with your bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction makes mea a good candidate for customer and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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