Subject: Tech Support Candidate - Mansi Kothiyal
From: Mansi Kothiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 04:38:24 -0500

| | Tech Support Test

Name | Mansi Kothiyal
E-mail | [email-masked]
Phone Number | (91) 8057206673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
DBMS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process associate | 15/2/1/2022 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- firstly we check whether the system is connected to internet or not.
2- then we will ping to the ndtv via command line promt . If we do not receive any response it means there is error on their server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open bluetooth of both the devices
2- long press the icon of Bluetooth and search for speaker name.
3- make sure to keep speaker in device's range
4- when you find the name on list just click on it and wait to get confirmation of connected.
5- as soon your device will get connected it will show message connected.

What according to you makes you a good candidate for customer service or technical support job? | As I have degree of BCA and MCA and beyond that I am very much keen to learn new things and work with them
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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