Subject: Tech Support Candidate - Rajat Kumar
From: Rajat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 04:10:07 -0500

| | Tech Support Test

Name | Rajat Kumar
E-mail | [email-masked]
Phone Number | (+91) 8130079521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South extension Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technologies pvt ltd | Support engineer | Working | 22k
Previous Employer 1 | Techchef data recovery pvt Ltd | It exicutive | November 20 | 15000
Previous Employer 2 | Vcpl | Desktop support engineer | November 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | "This site can't be reached "  I have restart our connection usually only takes a minute or 2 minutes .    Check firewall and antivirus is blocked websites. Clear browser  cookies and cache . Check proxy .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put the speaker in pairing mode . Switch on the speaker and long press the Bluetooth button on the device and switch on mobile Bluetooth on the mobile phone go Bluetooth settings and select the Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation . Also with my personable character , I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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