Subject: Tech Support Candidate - Naveen Singh
From: Naveen Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 10:23:01 -0500

| | Tech Support Test

Name | Naveen Singh
E-mail | [email-masked]
Phone Number | (84270) 36936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | Dec 2021 | 20000
Previous Employer 1 | Tech Mahindra | CCE | Jan 2020 | 15000
Previous Employer 2 | TBSS | CCE | Dec 2016 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check network & connection set up.
If problem with connection then troubleshoot
If browsing issue then clean the bin, temp, & cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth on phone with password
Paired phone with speaker and enjoy bluetooth speaker with phone

What according to you makes you a good candidate for customer service or technical support job?

Communication skills & knowledge
Teamwork & management quality
Technical educational background
Technical experience & expertise
Active listener & convincing skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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