Subject: Tech Support Candidate - Pratap singh Solanki
From: Pratap singh Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 09:59:46 -0500

Tech Support
Test

Name

Pratap
singh Solanki

E-mail

[email-masked]

Phone Number

(91) 9024839040

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur Rajasthan

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy innotech ltd

Technical associate

18000

Previous Employer 1

Progressive infotech

Resident
Engineer

17nov 2020

12500

Previous Employer 2

Yashi system

Resident
Engineer

30nov 2018

10000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check internet is connected or not
then check if url is wrong and sometimes it's not browsing when proxy settings
changed.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Trun on bluetooth on both devices and search
the device.when you are able to see the the device witch you want to connect
just paired it and if it's password protected then enter the
password.

What according to you makes you a good candidate
for customer service or technical support job?

I have
enough experience as technical support around 10 year's.i am very good in
costumers support.

On a scale of 1 - 5 please rate your
fluency in spoken English

3