Subject: Tech Support Candidate - Lalit Upadhyay
From: Lalit Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 08:56:03 -0500

| | Tech Support Test

Name | Lalit Upadhyay
E-mail | [email-masked]
Phone Number | (110032) 9289323139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ikio lighting pvt ltd | It manager | 31 july 2021 |
Previous Employer 1 | Svp group put ltd | It Executive | 15 October 2017 |
Previous Employer 2 | Lal bhai shashtri institute | It Executive | 12 January 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Only basic English
Please list the steps to connect a Bluetooth speaker to your mobile phone. | All devices Bluetooth is on name list devices show screen chose device connect only
What according to you makes you a good candidate for customer service or technical support job? | Best to best Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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