Subject: Tech Support Candidate - Vivek Yadav
From: Vivek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 07:50:40 -0500

Tech Support
Test

Name

Vivek
Yadav

E-mail

[email-masked]

Phone Number

(+91) 8090266304

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sec 34

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP
Router &
switch

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent E-services

CSA

Today

15800

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. We will restart device first.

2.We will clear cache & cookies from browser.

3.We will check internet connection.

4. We will check website down or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. We will
turn on Bluetooth speaker.

2. We will select Bluetooth mode.

3. We will turn on Bluetooth on Mobile phone.

4. We will click on the name of Bluetooth speaker.

5. Then we will click on connect.

What according to you makes you a good candidate
for customer service or technical support job?

Resolving
problem in first time

On a scale of 1 - 5 please rate your
fluency in spoken English

3