Subject: Tech Support Candidate - Vikas Gahlot
From: Vikas Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 02:54:15 -0500

Tech Support
Test

Name

Vikas
Gahlot

E-mail

[email-masked]

Phone Number

(+91) 9810924754

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

Administrator

7 Feb 2022

18000+

Previous Employer 1

Vserv infosystem pvt
ltd

Desktop support Engineer

19 dec 2019

13000

Previous Employer 2

Accumech Solutions

Desktop support
Engineer

5 Jan 2019

11000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Troubleshoot steps are as follows:

1) Check the network connectivity is proper and cable is well connected or
not.

2) Delete the cookies from browser.

3) Check the domain is added in compatibility

view.

4) Check the browser Settings on internet, local internet and trusted sites.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect a Bluetooth speaker to your
mobile phone are as follows:

1) Enable a Bluetooth in your mobile and speaker.

2) Search the devices to connect by their name.

3) Do the pairing between both the devices to connect each other.

3) After connectivity, user is able to use devices.

What according to
you makes you a good candidate for customer service or technical support
job?

There are mainly two points are firstly, candidate  must have
polite behaviour for customer service sometimes user gets tempered but candidate
must have control on himself and ready to answer in proper manner.

Secondly, candidate must have proper knowledge to face the issues .

On a
scale of 1 - 5 please rate your fluency in spoken English

4