Subject: Tech Support Candidate - DIVYANSHU PRAKASH
From: DIVYANSHU PRAKASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 02:09:33 -0500

| | Tech Support Test

Name | DIVYANSHU PRAKASH
E-mail | [email-masked]
Phone Number | (+91) 7223863474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BHARAT ELECTRONICS LIMITED | TE | STILL WORKING | 30000PM
Previous Employer 1 | AIR CONCEPT BHOPAL | SALES AND MARKETING ENGG | 20DEC2018 | 12000PM
Previous Employer 2 | STARTEK BHOPAL | EXECUTIVE OPERATIONS | 01JAN2021 | 15000PM

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1: Refresh page to recheck
step2:check java script is enable or not
step3:check cookies are enable or not
step4:clear cache and cookies
step5:restart web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1: switch on the Bluetooth from mobile and speaker
step2:search Bluetooth name in mobile phone
step3:click the name of Bluetooth of speaker in mobile

What according to you makes you a good candidate for customer service or technical support job?

1. sound knowledge of respective field
2.good communication skill
3.problem solving ability
4.analytical ability
5.good email etiquette

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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