Subject: Tech Support Candidate - Gyanendra Baghel
From: Gyanendra Baghel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 00:27:49 -0500

| | Tech Support Test

Name | Gyanendra Baghel
E-mail | [email-masked]
Phone Number | (91) 9149356650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I lives in Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Desktop support engineer | Working | 11
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check that internet is working or not if internet is working then I will check URL  correct .if URL is correct then it may issue from the server side .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will on my Bluetooth device.then open Bluetooth on my phone then I will select my Bluetooth name in list then it will connect.

What according to you makes you a good candidate for customer service or technical support job?

I have 1.8 years experience in technical support. I can handle customer escalation and provide solutions for the same.i can communicate well with  user

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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