Subject: Tech Support Candidate - Md Faiz Ahmed
From: Md Faiz Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 00:20:51 -0500

Tech Support
Test

Name

Md Faiz
Ahmed

E-mail

[email-masked]

Phone Number

(+91) 7004624856

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

wipro

Tech SME

12 march 2022

26000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. i will check if other
websites are working or not ,if none of the website is working then there is
issue with the internet then if will restart the modem.

2. In case only www.ndtv.com is not working then i will clear the cache memory
(shortcut ::Ctrl + shift + del )

3. even after this if website is not working i will check if the site is down

4. try with different browser if site is not down

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
speaker and set in paring mode.

2. Turn on mobile Bluetooth.

3. Go to Bluetooth setting in mobile and search for the device which you want
connect.

4. once device is visible need to click on that and then a pop up will appear
then click on pair.

What according to you makes you a
good candidate for customer service or technical support job?

i have already an experience of support and also not only my
education but also me as person is Tech savvy.

I always try to learn new things so that i will be up to date all the time.

i believe theoretical knowledge is not good enough for the tech support one
needs to be good in practical also in which i believe i m best

On a
scale of 1 - 5 please rate your fluency in spoken English

4