Subject: Tech Support Candidate - Gaurav Deswal
From: Gaurav Deswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 00:10:33 -0500

| | Tech Support Test

Name | Gaurav Deswal
E-mail | [email-masked]
Phone Number | (+91) 9992115950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
Window server 2016

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anstel global pvt. Ltd. | Solution engineer | April | 17k
Previous Employer 1 | Sudhir automotive industry | Desktop support engineer | Working | 21k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many ways to find the solution of this type of situation..
First check that your internet connection is working or not.
Second check that the url of the website which you trying to search.
Third try to refresh the page.
Fourth make sure cookies are enabled.
Fifth clear your cache and cookes files if needed.
Sixth try on different browser.
And further more to do if it not respond.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First check your Bluetooth is on or off. If not on then you can find your Bluetooth settings in hardware and sounds option. After the find the name of the device in your Bluetooth finding options and select it and you got a pin to connect or a request accept and you got connected.
What according to you makes you a good candidate for customer service or technical support job? | I have willing to learn new things everytime and also have good ability to understand things fastly. Also having good communication skills and having experience of technical troubleshooting and team managing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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