Subject: Tech Support Candidate - Mohammad Faisal
From: Mohammad Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 14:05:51 -0500

| | Tech Support Test

Name | Mohammad Faisal
E-mail | [email-masked]
Phone Number | (091) 9219176976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Senior Associate | N.A | 21000
Previous Employer 1 | Adoope games | Software developer | 15.02.19 | 35000
Previous Employer 2 | Aligarh Muslim University | Technical assistant | 31.11.17 | 32000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Try to open it on a different browser.
Check your compute date & time is correct.
Reset the browser setting to default.
Make sure that your device is connected to the internet.
Cookies are turned on.
Restart your computer.
Confirmed with others that the website is working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and make sure that the speaker is on pairing mode.
Turn on the Bluetooth of your mobile.
Search for the device.
Select the name of the speaker  and also select pair.
Allow the device to pair.

What according to you makes you a good candidate for customer service or technical support job? | I have been working for around 10 years in the field of computers like programming, software development, tech support. I enjoy solving technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |