Subject: Tech Support Candidate - Mukul Sharma
From: Mukul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 08:07:00 -0500

| | Tech Support Test

Name | Mukul Sharma
E-mail | [email-masked]
Phone Number | (+91) 8445142358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Troubleshooting, remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt Ltd | Desktop support Engineer | | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection work
2. Check if the website is down for everybody or just me
3. If the system is connected with the network and everybody access the website then we check it another browser.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Method 1
1. Go to the notification bar
2. Press and hold the bluetooth icon
3. Select the bluetooth speaker name
4. Click on pair.

Method 2.
1 go to the setting
2 click on bluetooth
3. Select the bluetooth speaker name
4. Click on pair

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills
2. Soft voice
3. Uses reasoning and logic
4. Proactive and willing to lern
5. Empathy and respect for customer
6. Creative problem solving abilities

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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