Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 08:00:35 -0500

| | Tech Support Test

Name | Prashant Kumar
E-mail | [email-masked]
Phone Number | (+91) 9650189467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mundka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.com | Resident Engineer | Still Working | 18,202/-
Previous Employer 1 | Nevom Technologies Pvt. Ltd. | customer support engineer | March, 2017 | 8000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
a) Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.

2. Make sure the internet connection works.
3. Check the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and keep the speaker in Bluetooth mode("blue" will be shown on display). Turn on the Bluetooth in your mobile and search for nearby Bluetooth devices. Look for bluetooth name and connect.
What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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