Subject: Tech Support Candidate - Atul Lakhanpal
From: Atul Lakhanpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 07:42:34 -0500

| | Tech Support Test

Name | Atul Lakhanpal
E-mail | [email-masked]
Phone Number | (+91) 9318990070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bilaspur (H.P)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spectraforce technologies | sr.recruiter | Currently working | 28k
Previous Employer 1 | Spineor technologies | Service desk | Aug 2018 | 20k
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can try opening Google.com to check the internet connectivity.
We can verify the url on different browser. If in case that doesn't work we will check it on different device.
We can check the internet explorer properties is there is a proxy configured or not, if yes we would remove that and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure on the Bluetooth is On for both the speaker and the mobile phone
Make sure the Bluetooth is discoverable and in pairing mode.
We need to check if the speaker is connected to other decide or not, if yes we need to disconnect it from there and then pair to the mobile we need to connect.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Eager to learn about technology

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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