Subject: Tech Support Candidate - Yogesh Shukla
From: Yogesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 07:02:37 -0500

| | Tech Support Test

Name | Yogesh Shukla
E-mail | [email-masked]
Phone Number | (+91) 9569891163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ISON Experience | Desktop support | 29 January 2022 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, check the link, check its bad browser version, check its bad network, it can be blocked again to link to the firewall, check after doing all this the site will open
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on blutooth in our phone and later on speeker then both are pairing and connect
What according to you makes you a good candidate for customer service or technical support job? | I am doing our work very seriously and try to best so you give me this opportunity to join your organization then you not disappointed
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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