Subject: Tech Support Candidate - muzahid saifi
From: muzahid saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:56:00 -0500

| | Tech Support Test

Name | muzahid saifi
E-mail | [email-masked]
Phone Number | (+91) 9717177221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1RCM | Analyst | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- refresh the web page
2- Check if the internet working or not
3-clear cache and cookies
4- restart the browser
5- if that doesn't work reinstall the browser and restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on Bluetooth speaker
2- turn on the Blue tooth of your mobile
3- try to pair Bluetooth speaker with phone

What according to you makes you a good candidate for customer service or technical support job? | Problem-solving skills and positive attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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