Subject: Tech Support Candidate - Arvind Kumar
From: Arvind Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:53:40 -0500

| | Tech Support Test

Name | Arvind Kumar
E-mail | [email-masked]
Phone Number | (01262) 9991170933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teams Computers | Desktop support Engineer L2 | Present | 20000
Previous Employer 1 | Microland | Desktop Support Engineer | 29nov 2021 | 17000
Previous Employer 2 | Future focus Infotech Pvt Ltd | desktop support Engineer | 31july 2019 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check internet connection.
If Internet is not working need to check the network issue.
If Internet is working check the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all on the Bluetooth of the phone.
Searching the Bluetooth device to nearby.
Select the Bluetooth speaker and pair with phone.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 6 years experience in technical fields in multiple companies as different different roles in the company. So based on my technical skills I will try to inhance the company level on next level.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |