Subject: Tech Support Candidate - Pratik Sinha
From: Pratik Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:52:55 -0500

Tech Support
Test

Name

Pratik
Sinha

E-mail

[email-masked]

Phone Number

(91) 9711287524

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugram

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Analyst

20th March 2022

45000

Previous
Employer 1

AK Global Info Solutions LLP

Technical Consultant

21 Nov
2018

35000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Internet Connectivity.

Check browser update.

Clear cache and cookies.

Click History and select Clear Recent History.

A DNS cache that could become outdated or corrupted.

Launch another browser, Firefox or Microsoft Edge, and try to open the site you
were having problems with, if you are able to open the sites then the problem is
with the browser, Can be updated or uninstalled, and re-installed back.

Restart Device.

Make Sure the Internet Connection Works.

Check if the Website is Down for Everybody.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth.

Tap Pair new device. If you don't find Pair a new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer Focus.

Customer Relationship Management.

Customer Service Skills.

Basic help desk resolution and service desk delivery.

In-depth technical support.

On a scale of 1 - 5 please rate your
fluency in spoken English

4