Subject: Tech Support Candidate - Shubham Galhotra
From: Shubham Galhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:47:25 -0500

| | Tech Support Test

Name | Shubham Galhotra
E-mail | [email-masked]
Phone Number | (+91) 9717701365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vertel | Network support engineer | 28/02/2022 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would perform the following methods:

1. Check if my internet connection is working fine or not.

2. If everything is working fine except for this particular site. Then i would check my firewall if it is blocking the site as it can be operating on an insecure protocol like HTTP instead of HTTPS.

3. Try using a different browser as the issue might be with the existing browser I am using.

4. Check that if the site is down for everyone using google.

5. Lastly, I would restart my device as I could be an unkown bug causing the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on bluetooth on my device.

Step 2: Turn the speaker on and put it in pairing mode.

Step 3: Locate the device on my phone. And click on itt.

Step 4: Match the pairing key on both device and connect.

What according to you makes you a good candidate for customer service or technical support job? | I already have an experience in dealing with both Australian and US based in my current company. Also, I have an IELTS certification which may prove that I might be able to communicate well with the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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