Subject: Tech Support Candidate - AKASH Shukla
From: AKASH Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:37:21 -0500

Tech Support
Test

Name

AKASH
Shukla

E-mail

[email-masked]

Phone Number

(+91) 8279310040

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi south
extension

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
ITIL tool fres
desk

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Odyssey

System admin

Feb 2019

17500

Previous Employer 1

Shorya Infotech

Technical
support

10feb

30000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check error code or error
note

On the screen after that I am going to website security setting I am I will
check website is allow or not after that I am checking this browser is updated
or not after that I am allows a website security and update the the this
particular browser after that clean cookies

After that restart system i sure 100 run tha brouser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Start your Bluetooth time on search bar start
address other device Bluetooth top 10 show on your phone bluetooth connection
then ok tab connect Bluetooth

What according to you makes you a
good candidate for customer service or technical support job?

Because I have 5 year experience and relevant experience 3
year as a tech support I handle the the previous and Saudi Arabia client so I am
confident I am good candidate for this position

On a scale of 1 - 5
please rate your fluency in spoken English

5