Subject: Tech Support Candidate - Ajay Sehrawat
From: Ajay Sehrawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 05:04:39 -0500

| | Tech Support Test

Name | Ajay Sehrawat
E-mail | [email-masked]
Phone Number | (+91) 9650476708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | vpo kair, najafgarh, new delhi -43
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | macwell pharmateucticals | support engineer | 31 september 2021 | 24000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we cn narrow down the cause of problem by doing some steps:
1.open a new tab and check if you can load another website or not.
if we can open that side then skip down to the problem only happen with that website
2. then launch another  browser and try to open the site www.ndtv.com
if the problem will be same then
follow some steps
1. click on the menu button to
open the menu panel
2. click
history and clear recent history
3. clear all cookies anc caches

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First i wil make sure that bluetooth speaker should be power on
2. then, i will on my bluetooth of my mobile phone
3. i will search for that speaker in available devices
4. if i get it toh i click on pair
if i dont get it then i will refresh that
5. After finding the devise i will pair it with my mobile phone

What according to you makes you a good candidate for customer service or technical support job?

firstly i can say i am very hardworking person and a good learner too..
The skills that make me a good candidate for customer service are
1. i am very good listener ( that means i cn listen and understand the problem of customer)
2. I have good communication skills
3.i have ability to effectively prioritize taska
4.i have dedication and commitment to problem resolution
5. willingness to share knowlegde with team members and users

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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