Subject: Tech Support Candidate - Abhay kumar tiwari Abhay
From: Abhay kumar tiwari Abhay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 01:23:20 -0500

| | Tech Support Test

Name | Abhay kumar tiwari Abhay
E-mail | [email-masked]
Phone Number | (91) 9971286260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akal information system | Technical Associate | Currently working | 35300
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, figure out where the problem is.
2. Try clearing browser cookies and cache.
3. Restart the computer.
4. Check the internet connection works or not properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn bluetooth on.
2. Pair a Bluetooth accessory
3. Connect.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Quick response, We identified customer need and want,keep always smiling,given proper to the point answer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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