Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 01:22:59 -0500

| | Tech Support Test

Name | Wasim Akram
E-mail | [email-masked]
Phone Number | (+91) 8802540127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sitamarhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Printer Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative info-link Pvt | Desktop Support Engineer | 10 September | 25k in hand
Previous Employer 1 | Creative info-link Pvt | Desktop Support Engineer | 2 Years | 20k in hand
Previous Employer 2 | Country-widevisas | Desktop Support Engineer | 8 Month | 22k In hand

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check the Intent connection Google is ping or not second step site issue check other Browser like Chrome Internet explorer and Firefox, because some Security issue different type of setting for different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | fist Headset Bluetooth device will on condition Now mobile phone Bluetooth will search the device and handset Bluetooth paring now get connect the correct Bluetooth name for your's.
What according to you makes you a good candidate for customer service or technical support job? | Correct answer with users any problem for related to my field troubleshooting always correctly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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