Subject: Tech Support Candidate - Vivek Pandey
From: Vivek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 00:28:18 -0500

| | Tech Support Test

Name | Vivek Pandey
E-mail | [email-masked]
Phone Number | (+91) 7042821857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dhanbad, Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novelvox Software India Private Limited | Technical Support | Working | 37000
Previous Employer 1 | HCL Technologies Ltd | Analyst | 8/11/2021 | 18261
Previous Employer 2 | Flexmind Solution Pvt Ltd | IT Analyst | 30/09/2019 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet Connection is not available.
2. Reset the browser and try to open again www.ndtv.com and its work almost.
3.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on phone and speaker also.
2. Scan the Bluetooth on phone and find the speaker device name.
3 Then try to pair the both Bluetooth Speaker and Phone.
4. It is working.

What according to you makes you a good candidate for customer service or technical support job?

1. Be humble and politeness when you are talking to the customer.
2. Always talk to user through simple language. They are understand each word and sentence.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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