Subject: Tech Support Candidate - Nisha Sharma
From: Nisha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 09:45:56 -0500

Tech Support
Test

Name

Nisha
Sharma

E-mail

[email-masked]

Phone Number

(80917) 8091798355

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 75

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Sql ,itil
process,basic python

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Vayam info solutions

Noida

June
2020

12000

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I closed the all other tabs, extensions
and apps and restart chrome.

If now it is not open then I try to open it in another tab.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I have to turn on the Bluetooth in both mobile and
speaker

Now I pair the mobile Bluetooth to the speaker Bluetooth

Now enter the password to connect the both devices.

What according to
you makes you a good candidate for customer service or technical support
job?

Firstly proper listen to the customer what is the main issue
then check the information of customer and find the issue.after that provide the
good resolution to customer and try to solve the problem

On a
scale of 1 - 5 please rate your fluency in spoken English

2