Subject: Tech Support Candidate - Shailendra Garg
From: Shailendra Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 08:36:40 -0500

| | Tech Support Test

Name | Shailendra Garg
E-mail | [email-masked]
Phone Number | (91) 8982889105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it service ltd | Technical support Engineer | Stability | 10503
Previous Employer 1 | Inspirisys solutions ltd | Technical support Engineer | 02/08/2021 | 9500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends on what the error is coming, if there is any issue with the settings, then reset the browser settings, after that open the browser again and see
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, turn on the bluetooth speaker, then open the bluetooth mode in that speaker, then open the bluetooth in the mobile, then after that open the bluetooth settings of the mobile, Then search for pared device and when the name of bluetooth speaker appears in the search, click on it
What according to you makes you a good candidate for customer service or technical support job? | Dear Sir, according to me, satisfying the customer is the hallmark of a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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