Subject: Tech Support Candidate - Mohammed Salman
From: Mohammed Salman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 06:35:08 -0500

| | Tech Support Test

Name | Mohammed Salman
E-mail | [email-masked]
Phone Number | (91) 9953844219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kothi Mem, Bara Hindu Rao
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindustan Unilever Limited | System Engineer | April 2021 | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear the browser history, cached data and then retry the link.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker and turn on bluetooth on phone and check for Bluetooth device in mobile's bluetooth name and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Roles and Responsibilities
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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