Subject: English Language Test - Siddharth Tripathi
From: Siddharth Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 06:04:29 -0500

| | Foreign Language Screening Test

Name | Siddharth Tripathi    /  (+91) 9672925937    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma’am

This is you inform you that we tried delivering the order on the address which you mentioned with us. Unfortunately that address happened to be a wrong address.

We had to cancel the order as a result.

You can reorder the same with correct address.

Sorry for the inconvenience caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for contacting us. Based on what you said, I have enquired everything and assure you a right decision will be taken soon.

We thank you for trusting us.
We work hard to deliver best to our customers.

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