Subject: English Language Test - Rahul Ranjan
From: Rahul Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 04:04:06 -0500

| | Foreign Language Screening Test

Name | Rahul Ranjan    /  (91) 9309922099    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Rahul,

We apologize for the inconvenience caused to you.  We understand your concern regarding your current order. We have checked and found that address is wrong. Therefore, I would request to you please do confirm your address.

Thank you for your understanding and patience.

Happy Shopping!

Warmest Regards
Rahul Ranjan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Rahul,

We are really sorry for the inconvenience caused to you.while we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery.
I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, Our delivery executive will have reached you to collect the defective TV Cabinet and will provide you a new one. Please accept our apologies once again.

Regards
Rahul Ranjan

| |