Subject: Tech Support Candidate - MOHD HAMZA
From: MOHD HAMZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Feb 2022 08:48:09 -0500

Tech Support
Test

Name

MOHD
HAMZA

E-mail

[email-masked]

Phone Number

(+91) 7800127282

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

SECTOR 62 NOIDA

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IENERGIZER

SENIOR CUSTOMER SERVICE EXECUTIVE

7 FEBRUARY 2022

21000

Previous Employer 1

AWP

ASIISTANT COORDINATOR

APRIL
2021

16000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. FIRST, I WILL CHECK WHICH TYPE OF ERROR I AM
GETTING

2. IF IT IS NO INTERNET CONNECTION, THEN I WILL MY WIFI OR INTERNET IS WORKING
OR NOT.

3. ELSE IF IT IS NOT ALLOWED TO SEE THE WEBSITE , DUE TO SOME SETTING IN THE LAN
OR THROUGH ADMINITRATOR SETTINGS.

4. ATLAST, IF STILL I AM NOT ABLE TO SOLVE , THEN I WILL SEARCH ON GOOGLE ABOUT
THE ERROR I AM GETTING ON MY OTHER DEVICE WHICH IS COONECTED THROUGH INTERNET.
AND WILL RESOLVE ACCORDINGLY

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

FIRST
SWITCH ON THE BLUETOOTH OF THE SPEAKER

THEN I WILL GO ON THE BLUETOOTH SETTING OF THE MOBILE PHONE AND THERE WILL CLICK
ON THE DESIRED BLUETOOTH SPEAKER'S NAME WHICH I WANTS TO CONECT.

What
according to you makes you a good candidate for customer service or technical
support job?

FIRST OF ALL I HAVE A TOTAL EXPERIENCE OF 3 YEARS
IN THE SAME INDUSTRY, SO I KNOW PRETTY MUCH HOW TO HANDLE CUSTOMER'S QUERIES
WITH QUICK AND PROPER RESOLUTION.

I AM A GOOD LISTENER AND HAVE A POSITIVE ATTITUDE.

On a scale of 1 - 5
please rate your fluency in spoken English

4