Subject: Tech Support Candidate - SYED FARHANUL HAQUE
From: SYED FARHANUL HAQUE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Feb 2022 00:30:48 -0500

Tech Support
Test

Name

SYED
FARHANUL HAQUE

E-mail

[email-masked]

Phone Number

(+91) 9120075891

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Handle priority calls P1, P2, PR, Application support, configuration
desktop/Laptop/Thin Clint

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Alchemy Techsol India Pvt Ltd

Senior Desktop Support
Engineer

14200

Previous Employer 1

IMSI India Pvt Ltd

Desktop Support
Engineer

17 September 2021

10365

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. We have to check out internet connection on
computer. It's properly connect or not.

2. Reset browser , delete all cookies.

3. Check URL

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Speaker power button on.

2. Touch Bluetooth icon on our mobile.

3. Then Search new device.

4. When device name appear in list we will select the device and get paired.

5. After connecting Bluetooth speaker received a message YOUR DEVICE IS
CONNECTED SUCCESSFULY.

What according to you makes you a
good candidate for customer service or technical support job?

Customer first is a mantra for any organization to succeed in
its business. I follow this mantra. Being responsive with positive attitude,
taking accountability and ownership, understanding customer ratio has a partner
and providing proactive cost effective and best solution toward the problems
before the customer realize would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

3