Subject: Tech Support Candidate - Ashutosh Mishra
From: Ashutosh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Feb 2022 10:06:44 -0500

| | Tech Support Test

Name | Ashutosh Mishra
E-mail | [email-masked]
Phone Number | (+91) 7701961585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation services pvt ltd | application support engineer | NA | 29897
Previous Employer 1 | Li-MAT Soft solution Pvt. Ltd. | application support | July/2020 To Sept/2021 | 24900
Previous Employer 2 | Biz2credit india Pvt Ltd | consultant | March/2019 To May/2020 | 22999

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error 401- it is unauthorized Error, When Someone tries to access a page for which they are not authorized. we can usally fix this error by reviewing the URL of the page that is causing the error.

Forbiddden(403)- this error occurs when a server will not complete a request because a user is not allowed to access it. 403 Error  recognized that a user may logged in with a valid user and password  but does not have authorization to access the specific page.

Error 500- it is internal server Error- this error is another very common message displayed for a lot of user and it is pretty much just a generic error. this error can usually be fixed when the user refreshes their we browser.

HTTP Error- These errors are messages from the web server indicating that something has gone wrong and  there are few specific types that are the most common.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Make sure your phone and headset are both charged, then put headphones into pairing mode.
2- on android:
Go to  setting -> connected Devices-> pair New Device and choose your headhone from the list.

What according to you makes you a good candidate for customer service or technical support job?

Yes, I am good conditate for technical support job, because I chose a career in technical support to pursue my love of computers and solving people's problems. Some may take technical knowledge for granted, but it can be a life changer for clients businesses and company operations
I believe a role as technical  support technician will offer the opportunity to make customers life and businesses easir while allowing me to do what is i enjoy doing most.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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