Subject: English Language Test - Reem Sampson
From: Reem Sampson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Feb 2022 05:14:57 -0500

| | Foreign Language Screening Test

Name | Reem Sampson    /  (91) 7505964486    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are extremely sorry for the inconvenience and product delay caused due to wrong address. Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance and frustration from your end is justifiable.
We want to let you know that we’ve kept your complaint on top-priority and our team are working on it at this moment. It would really help us if you review the given address and get back to us.
Please feel free to contact us anytime if you need any further assistance or to know about our top products and ongoing offers.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanks for taking the time to notify us about TV Cabinet you purchased last week. We apologize for the inconvenience and want you to know we take customer’s satisfaction very seriously. Thank you for bringing the installation errors on your last statement to our attention. Again, we sincerely apologize for the error. We’ve researched the matter and we will be shipping an urgent replacement with our team members as soon as possible in two days time.
Finally, if you have any questions or concerns regarding the replacement, please feel free to reach out to us.
Sincerely,
Reem Sampson

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