Subject: Tech Support Candidate - Ravi Chaudhary
From: Ravi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Feb 2022 01:40:13 -0500

| | Tech Support Test

Name | Ravi Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8527256212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
troubleshooting , installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | innoviti solutions pvt ltd | service engineer and support relationship officer | working | 24k
Previous Employer 1 | Reliance jio | sales executive | 2018 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* First restart your computer or device.
* reconnect your device with internet.
* Check your internet connection.
* Delete cookies which is created in your browser.
* check another website is it working properly or not.
* If all the above is working fine then check NDTV website server is it down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* open your phone setting.
* Touch and hold Bluetooth .
* Tap Pair new device.
*  If you don't find Pair new device, check under
*   Available devices or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | * as per my suggestion you have to listen first customer problems according to customer problems you can give him/her reply, and if you do not have that kind of potential and update about thier problems, so you can suggest him/her best, which is  good for the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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